Terms of Service – Gluta E5 (Heen Cosmetics)

OVERVIEW

Welcome to Gluta E5, a product of Heen Cosmetics (since 2018). Throughout this website, the terms “we”, “us”, and “our” refer to Gluta E5 / Heen Cosmetics.

By accessing our website, purchasing our products, or using any of our services, you agree to be bound by these Terms of Service, along with our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. ELIGIBILITY & ACCOUNT

• You must be 18 years or older or using the website under supervision of a parent/guardian
• You agree to provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

We reserve the right to suspend or terminate accounts in case of misuse.

2. PRODUCTS & INFORMATION

We strive to ensure that all product details, images, and descriptions are accurate. However:

• Product appearance may vary due to screen settings
• Results may vary from person to person

⚠️ Our skincare products are for cosmetic use only and are not intended to diagnose or treat medical conditions.

We reserve the right to:

• Modify or discontinue products at any time
• Limit quantities per order

3. ORDERS & ACCEPTANCE

• Placing an order means you are making an offer to purchase
• Orders are confirmed only after verification
• We reserve the right to cancel or refuse any order

Once confirmed, orders may not be canceled.

All purchases are subject to our Refund Policy.

4. PRICING & PAYMENTS

• Prices are listed in PKR (Pakistani Rupees)
• Prices may change without prior notice
• Additional charges may include:
  • Shipping fees
  • Applicable taxes (if any)

You agree to provide valid payment details and authorize us to charge the applicable amount.

5. SHIPPING & DELIVERY

• Delivery timelines are estimated, not guaranteed
• We are not responsible for delays caused by:
  • Courier services
  • Weather or external factors

Risk transfers to the customer once the order is handed over to the courier.

6. RETURNS & REFUNDS

Returns and refunds are processed strictly according to our Refund Policy.

Due to hygiene reasons, opened skincare products are non-returnable.

7. INTELLECTUAL PROPERTY

All content on this website including:

• Logos
• Product names
• Images
• Text

is the property of Gluta E5 / Heen Cosmetics and may not be used without permission.

8. THIRD-PARTY SERVICES

Our website is powered by Shopify.

We may also include links to third-party websites. We are not responsible for their content, policies, or practices.

9. USER CONDUCT

You agree not to:

• Use the website for unlawful purposes
• Provide false information
• Attempt to harm or disrupt the website
• Copy or misuse content

Violation may result in account termination.

10. DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

We do not guarantee:

• Specific results
• Uninterrupted website access
• Error-free operation

Use of our products is at your own discretion.

11. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable laws of Pakistan:

Gluta E5 / Heen Cosmetics shall not be liable for:

• Any indirect or consequential damages
• Skin reactions due to misuse or allergies
• Delays in delivery beyond our control

12. INDEMNIFICATION

You agree to indemnify and hold harmless Gluta E5 and Heen Cosmetics from any claims resulting from:

• Violation of these Terms
• Misuse of products or services

13. TERMINATION

We reserve the right to:

• Suspend or terminate access to our website
• Cancel orders in case of violation of Terms

14. GOVERNING LAW

These Terms shall be governed in accordance with the laws of Pakistan.

Any disputes shall fall under the jurisdiction of relevant courts in Pakistan.

15. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website means you accept the updated Terms.

16. CONTACT INFORMATION

For any queries regarding these Terms, contact us:

📧 glutae5.sales@gmail.com
🏢 Heen Cosmetics (Since 2018)
📍 A3/2-H, Commercial H Block, Valencia Town, Lahore, Pakistan
📞 +92 328 4136166

Heen Cosmetics – Trusted Skincare Since 2018