Shipping policy

Shipping Policy – Gluta E5 (Heen Cosmetics)

At Heen Cosmetics (since 2018), we are committed to delivering your orders safely and efficiently across Pakistan.

1. Shipping Coverage

We currently deliver nationwide across Pakistan through trusted courier partners.

2. Order Processing Time

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next working day

Once your order is processed, it will be dispatched for delivery.

3. Delivery Time

Estimated delivery timelines:

  • Major Cities: 2–4 business days
  • Remote Areas: 3–6 business days

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Charges

  • Shipping charges will be calculated at checkout
  • We may offer free delivery promotions from time to time

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan.

  • Please ensure availability at the time of delivery
  • Repeated order refusals may result in restriction of COD service

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via SMS or email
  • You can track your shipment through the courier service

7. Delays & Exceptions

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • Public holidays or strikes
  • Incorrect shipping information

We are not liable for delays caused by factors beyond our control.

8. Failed Deliveries

If delivery fails due to:

  • Incorrect address
  • Customer not available

The order may be:

  • Re-attempted by the courier, or
  • Returned to us

Re-delivery may require additional charges.

9. Damaged or Missing Items

If you receive:

  • A damaged parcel
  • Missing items

Please contact us within 48 hours at:
📧 glutae5.sales@gmail.com
📞 +92 328 4136166

We will investigate and resolve the issue accordingly.

10. Return Address

All approved returns must be sent to:

📍 A3/2-H, Commercial H Block, Valencia Town, Lahore, Pakistan

11. Customer Responsibility

  • Ensure your shipping details are correct
  • Keep your phone accessible for courier coordination

12. Contact Us

For any shipping-related queries:

📧 glutae5.sales@gmail.com
📞 +92 328 4136166
📍 A3/2-H, Commercial H Block, Valencia Town, Lahore, Pakistan

We appreciate your trust in Gluta E5 and strive to deliver excellence with every order.